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FAQ

The products

Are ARGOLD products suitable for pregnant or nursing women ?

Our products are not specifically intended for pregnant or nursing women. It is recommended to consult directly your doctor for information about the risks of use, as all the ingredients of our products are indicated on their packaging.

Are ARGOLD products suitable for children ?

Our products are natural and gentle but are not specifically made for children. It is recommended not to use them on children under 36 months (3 years old).

Are ARGOLD products tested on animals ?

Our products are not tested on animals, in conformity with European regulations.

Are ARGOLD products also suitable for men ?

Of course they are ! All our products are made for both men and women.

Are ARGOLD products 100% natural ?

Our products contain natural ingredients, but they are also combined with synthetic ingredients. We make sure that all of them respect your skin and hair.

Do ARGOLD products have an expiration date ?

The OAP symbol (represented by an open jar on the product case or bottle) specifies a time period in months during which the product can be safely stored and used after opening.

Where can I find ARGOLD products ?

Our products are available at the airports of Marrakech and Casablanca.

My Order

What are the delivery times for orders ?

All our products are sent from France. In France, your order will be delivered within 7 working days (approximately). Internationally, the delivery time depends on your location. You will get a tracking number after your order confirmation to know where it is.

Can I cancel or change my order ?

If you have a particular request about your order, we invite you to fill in the contact form (link to the form) as soon as possible after you have placed it.

Is the payment on ARGOLD website secured ?

All your information is strictly confidential and will only be used by ARGOLD’s internal services. Your credit card information is SSL encrypted and is not kept or stored on our site.

What do I do if my payment has been refused ?

We invite you to contact your bank in case of a refused payment. We remain at your service for any other information via our contact form (link to the form).

Will I be notified when my order has been processed ?

Once your payment has been validated, you will receive an automatic email of confirmation to inform you that your order has been registered. If you have not received this email, please check your junk mail or contact us via our contact form (link to the form).

General Terms & Conditions of Sale

www.argold.fr (hereinafter referred to as “the site”) is published by ARGOLD, a limited liability company with a capital of 10,000 euros, whose registered office is located at 9 Rue Tronchet, 69006, Lyon, registered with the RCS of LYON under number 832 327 753, intra-community VAT number FR 56832327753 (hereinafter referred to as “ARGOLD”). All orders placed on the www.argold.fr website are subject to these general terms and conditions of sale. ARGOLD reserves the right to adapt or modify these terms and conditions at any time, the version of the general terms and conditions of sale applicable to any transaction being the one appearing online on the www.argold.fr website at the time of the order.

I- The Customer

The Customer declares that he is a natural or legal person and that he has the legal capacity to place an order on the site.

When registering the Client’s personal data in the “my account” section, the Client must ensure the accuracy and completeness of the mandatory data he/she provides. In case of error in the wording of the recipient’s coordinates, the ARGOLD Company cannot be held responsible for the impossibility of delivering the product. The ARGOLD Company reserves the right to cancel any order when the Customer’s IP address is domiciled in a country different from the billing and/or delivery address.

II- The Products

The products offered for sale are those described on the Site. The ARGOLD Company takes the greatest care in the presentation and description of these products to best satisfy the Customer’s information. It is however possible that non-substantial errors may appear on the Website, which the Customer acknowledges and accepts. The photographs and other visuals presented on the site are non-contractual. They have a simple informative value and do not engage the responsibility of the ARGOLD Company. In any case, in case of non-conformity of the delivered product compared to its description on the Site, the Customer will be able to exercise his right of retraction or to implement the legal guarantee of conformity. The ARGOLD Company will proceed, if necessary, to the reimbursement of all or part of the invoiced price, upon receipt of the item at the return address provided by the ARGOLD Company.

III- The Order

Ordering on the Site is subject to the respect of the procedure set up by the ARGOLD Company, concretised by a succession of different steps that the Customer must imperatively follow to validate his order. The Client will have the possibility, before definitively validating his/her order, to check the details of the order and its total price, and to correct any errors, before confirming it to express his/her acceptance. Any order confirmed by the Customer is considered as a sales contract and acceptance of all the stipulations of the present contract.

The ARGOLD Company may refuse any order from a Customer with whom there is a dispute or incident relating to the payment of a previous order or who contravenes the provisions hereof.

In this case, ARGOLD will inform the Customer by email. If the Customer fails to proceed with the correction of the erroneous elements or contrary to the present General Terms and Conditions of Sale, the ARGOLD Company reserves the right not to process the order.

A confirmation email summarising the order (products, price, quantity…) will be sent to the Customer by the ARGOLD Company. To this end, the Client formally accepts the use of electronic mail for the confirmation by ARGOLD of the content of its order. In any case, the invoices will be available for download in the Client’s area.

In the event of total or partial unavailability of the ordered products after placing the order, the Customer will be informed by e-mail of the delivery of a partial order, of an extension of the usual delivery times or of the cancellation of his order.

In application of the provisions of article L 121-20-3 of the Consumer Code, in the event of the unavailability of the product ordered, the Customer has the option of

Either to be delivered a product of equivalent quality and price, within the limits of available stocks;

Or to be reimbursed for the price of the product or service ordered within 30 days of his request.

The ARGOLD Company reserves the right to offer pre-sales on items that are not yet in stock. In this case, the indicative times of availability of the articles for their forwarding are specified in the article card.

IV- Price and Payment Terms

1 - Determination of the price

The prices of the products are indicated in euros, including all taxes but excluding shipping costs. The total price of the order (including all taxes and shipping costs) is indicated on the order summary page which precedes the payment page.

For deliveries outside the French territory, the provisions of the General Tax Code relating to VAT will apply. Customs duties and other taxes applicable in the country of destination of the order must be paid by the Customer directly to the carrier.

ARGOLD reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time the order is registered, subject to availability.

2 - Terms of payment

The products are payable in cash on the day of the order.

The payment of purchases is made via the secure platform of the CAISSE D’EPARGNE by means of a payment card. The payment cards accepted to date are : Carte Bleue, Visa, MasterCard, American Express. In this respect, the Client expressly acknowledges that the communication of his/her bank card number via the payment platform made available by the ARGOLD Company is equivalent to authorising the debiting of his/her account up to the total amount of his/her order.

The ARGOLD Company reserves the right to remove or add new payment methods or to propose new payment methods on the Site at any time.

The Customer guarantees that he/she is fully entitled to use the payment card or his/her digital wallet for the payment of his/her order. The methods of debiting the Customer’s account are those governed by the banking establishment to which the payment card is linked.

3 - Recorded data

The data recorded and kept by the ARGOLD Company constitutes the proof of the order and of all the transactions made. The data recorded by the payment platform constitute the proof of the financial transactions.

V- Delivery

The delivery means the physical transfer of the order to the recipient of the order, materialised by the physical possession of the Products by the recipient informed by the Customer during the order.

ARGOLD reserves the right to refuse certain orders from abroad for reasons of regulations or practical difficulties in transporting its products there. In this case, ARGOLD will inform the Customer by email within 5 days of the order and will refund the total amount of money received for this order within 5 days of sending this email.

Delivery is made to the delivery address indicated by the Customer, it being specified that this address must be the Customer’s home address or that of any other individual or legal entity of his/her choice domiciled in France (including DOM-TOM) or abroad. The delivery cannot be made to post office boxes.

The ARGOLD Company entrusts the routing and the delivery of the orders to the service of La Poste for the orders placed in France, or by other partners for the orders placed abroad. However, the ARGOLD Company reserves the possibility of using a carrier not specified in this list to ensure delivery of the order in similar conditions and as soon as possible.

In order for the indicative delivery times to be respected, the Customer must ensure that he/she has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). The Customer may opt for the following delivery method :

1 - Standard delivery without commitment with indicative delivery times

This delivery method is charged 8€ by ARGOLD if chosen by the Customer. The standard delivery is carried out by the services of the Post Office. The delivery time depends on the destination address of your parcel or the delivery method chosen. For metropolitan France, it takes 3 to 5 days from the dispatch of your order for a home delivery and 3 days in a collection point. Any other indicative time can be consulted on the website of the Post Office.

The delivery times indicated by ARGOLD for standard delivery are generally observed.

2 - Delayed delivery

The ARGOLD Company cannot be held responsible for the consequences due to a delay in delivery which is not of its making. No reimbursement of the shipping costs will be made in case of delivery within a longer period than those indicated, for the absence of the addressee during the delivery by the carrier or for an absence of withdrawal by the addressee within the time limit in a parcel relay.

If the customer does not receive the package within 10 working days, he/she must alert the ARGOLD Customer Service at contact@argold.fr so that they can check with the carrier.

3 - Impossibility of delivery due to the Customer

In case of impossibility of delivery due to an erroneous address, due to the absence of the addressee during the first delivery and possible other passages of the carrier, due to the absence of withdrawal of the order at the selected point of withdrawal or at the Post Office in case of absence at the address given by the Customer, no re-shipment can be required by the Customer. With the agreement of ARGOLD, a re-shipment can be scheduled provided that the Customer pays a new delivery fee before any new shipment of the order. In the case of a standard delivery, the Customer no longer benefits from the free transport of the initial order.

4 - Delivery made

Each delivery is deemed to have been made as soon as the package is made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier, such as the delivery tracking system offered on its website or on the delivery notice sent by email or SMS to the Customer. It is the Customer’s responsibility to check the shipments upon arrival and to make any reservations and claims that appear justified, or even to refuse the package if it is likely to have been opened or if it bears obvious traces of deterioration. The said reservations and claims must be addressed to the carrier by registered letter with acknowledgement of receipt within three working days following the delivery of the products, a copy will be immediately addressed to the Company ARGOLD.

VI- Right of withdrawal and refund

You have a period of 30 days, from the date of receipt of our shipment, to return, without reason, any products ordered on the website www.argold.fr . To make a return request, simply log into your account and follow the online procedure.

To benefit from your right of withdrawal, the item must not have been worn or used, nor have been personalised, it must be packaged in its original packaging with its protective cover and labels. Shipping costs are at the Customer’s expense and will not be refunded.

Refunds for returned products are made within a maximum of 10 days after receipt of the said products. Refunds will only be made on the amount paid by the Customer for the items ordered and will not apply to the shipping costs paid by the Customer when ordering.

If you have any questions about the after-sales service, you can contact ARGOLD’s customer service by e-mail at: contact@argold.fr

VII-Informatics and Freedom

The information collected by the ARGOLD Company during an order from the Client is necessary for the management of the transaction and to this end may be communicated in whole or in part to the service providers of the ARGOLD Company involved in the execution of the order.

The Customer is informed that the same personal data may also be collected by an organisation in charge of analysing orders and fighting against credit card fraud.

In accordance with the French Data Protection Act n°78-17 of 6 January 1978, the Customer has the right to access, rectify, oppose and delete data concerning him.

VIII - Hosting

The www.argold.fr website is hosted by OVH, 2 rue Kellermann, BP 80157, 59100 Roubaix. All the web addresses of argold.fr, .com, .org, as well as all other extensions, of which ARGOLD is the owner or depositary, in general all the Internet addresses (url) linked to the ARGOLD brand and its associated brands are rerouted to the www.argold.fr website. The website www.argold.fr or access to one or more services within the site, in particular the online sales area, may, without notice or compensation, be temporarily or permanently closed, without any Internet user or Customer being able to claim any compensation. In this case, orders placed prior to the closure will be processed in accordance with the above terms and conditions.

IX- Applicable law

Any order automatically implies the Customer’s acceptance of the general terms and conditions of sale. These general conditions of sale are governed by French law. In the event of a dispute, only the French courts shall have jurisdiction. In the event of difficulty or complaint in connection with an order, the Customer may contact Customer Services to find an amicable solution. In the absence of an amicable solution, the dispute will be brought exclusively before the Courts of Lyon.

DATA COLLECTION, MANAGEMENT AND CONFIDENTIALITY POLICY

Respectful of the trust you place in ARGOLD through the data you entrust to it, ARGOLD takes the greatest care to protect and maintain the confidentiality of your personal data in accordance with the legislation in force.

The term “Data” means any personal information that you provide to us in the context of our online, e-mail or telephone business relationship, the purpose being the proper execution of the contract binding us or any information communicated in response to our regulatory obligations.

Your personal information

In application of the law, you have the right to access, modify, rectify or delete your personal data. For certain actions, this right can be carried out either directly by logging on to your customer area, or by contacting our RGPD manager at the following e-mail address contact@argold.fr with the subject line “Request within the framework of the RGPD” or by post to ARGOLD, for the attention of the RGPD manager at 9 rue Tronchet 69006 Lyon.

Nature of personal data

By personal information, we mean all nominative information collected by ARGOLD concerning its customers. This information is required when you create an account on the ARGOLD website (www.argold.com) or when you place an order online on the website. This information is necessary and mandatory to process your order and delivery your products in the best conditions.

This data may also be used in the context of newsletters or marketing campaigns regardless of the technology and platform used by our company ARGOLD, on condition that you yourself have explicitly given your consent by ticking the box provided for this purpose on our site, when placing your order or by voluntarily subscribing to our newsletter. You can unsubscribe at any time via the unsubscribe link included in each of our campaigns.

Example of information collected and its use

> Main identification data: surname, first name, address, email, telephone number

> Information necessary for the smooth progress of the order and its delivery: name of the recipient, method of delivery, delivery address and address additions (code, intercom…), invoicing address, order history, delivery note, reimbursement and invoices…

> Information collected in the context of a complaint and its follow-up by our After-Sales Department

> Electronic identification data (IP address, cookies, etc.)

> Data relating to a newsletter or emailing campaigns to keep you informed about our brand news

> Information related to the social networks of our ARGOLD brand: content sharing, interactions, advertising displays, competitions, promotional operations. The processing of this information is based on your prior consent to the social networks you use.

> Information on the navigation of visits and visitor behaviour on our site is collected for statistical purposes.

> Our customers’ bank data is not recorded by ARGOLD: this data is encrypted and is managed directly by our partner STRIPE. Only the means of payment used is known to our company.

Security and Confidentiality of our employees, partners and service providers

We are committed to ensuring that each employee or partner of our company ARGOLD respects the security and confidentiality of your personal data, whether they collaborate on a one-off or permanent basis, whether they support our company through human resources or by providing digital solutions in the technical, commercial, after-sales or marketing fields.

Cookies or tracers

Cookies” are “tracers” that enable us to collect your browsing data on our site. The aim is to enable us to analyse and understand the behaviour of Internet users on the site with a view to improving our services and content and to check that they are working properly. Allowing a person to be uniquely identified, cookies are treated as personal data and require your consent.

By clicking on “I accept” you approve of their use when you browse the site and allow us to better understand how our site is used. Your prior consent also allows third party sites or social networks to use these cookies to offer you content (advertising, content sharing). You can accept cookies with the possibility of disabling them at a later date, or you can refuse them.

Listing of used cookies

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Legal Mentions

This site is published and distributed by ARGOLD SAS with a capital of 10 000€.

Head office address: 9 Rue Tronchet, 69006 Lyon – France.

ARGOLD is registered with the Lyon Trade and Companies Register under the number 832 327 753

Intra-community VAT number: FR56832327753

Siret : 83232775300022 APE code : 4645Z

Director of publication: Tarik ALLA

Contact ARGOLD: contact@argold.fr

Hosting: OVH at 2 rue Kellermann 59100 Roubaix

Trademarks and Intellectual Property

ARGOLD is a registered trademark with the National Institute of Intellectual Property (INPI). The entire argold.com website is the exclusive property of ARGOLD. No reproduction or representation may be made without the prior written consent of ARGOLD. All texts, comments, works, illustrations, videos and images contained on the site are protected by copyright worldwide. As such, and in accordance with the provisions of the Intellectual Property Code, no part of this site may be reproduced or distributed in any form whatsoever or without the written permission of ARGOLD. In the absence of prior written authorisation from ARGOLD, any use constitutes an infringement and is punishable under the Intellectual Property Code.

Despite all the care taken in the creation of this site and its regular updating, errors may have crept into the information and/or documents presented. ARGOLD cannot guarantee the accuracy, precision or completeness of the information made available on this site and the publisher cannot be held liable under any circumstances for any errors. If you notice any errors, please notify us by e-mail so that we can make any necessary corrections. ARGOLD reserves the right to correct the content at any time and without notice.